Support & product questions
How to use a feature, training plan questions, scoring questions, anything about how LimiterIQ works.
Reply target: 24 hours (weekdays, AEST)
Billing & subscriptions
Refunds, cancellation issues, payment problems, founding rate questions. Most billing tasks can be handled in your billing portal.
Reply target: 24 hours (weekdays, AEST)
Privacy & data requests
Data export, account deletion, privacy enquiries, GDPR / Australian Privacy Act requests.
Reply target: 30 days (Australian Privacy Principles)
Reporting safety concerns
If you see content in the community that promotes self-harm, eating disorders, or harassment, use the in-app report button or email us directly. We review every report.
Reply target: same-day for urgent reports
Press & media
Interviews, podcast appearances, partnership stories, journalist requests.
Reply target: 3 business days
Partnerships & coaches
Gym partnerships, coach verification, affiliate enquiries. See also our Founding Athletes page.
Reply target: 1 week
Postal & business
The boring but necessary bit.
Business name: LimiterIQ (independent operator, Adelaide, South Australia)
ABN: Pending registration · will be added before public launch
Office hours: Mon–Fri, 9am–5pm AEST (UTC+10)
For paper mail or legal service: contact us by email and we'll provide an Australian postal address.
General contact
Use one email for LimiterIQ.
For support, partnerships, feedback, and general questions, email hello@limiteriq.com.